Shipping
During Sale periods we have a significant amount of orders to be processed, therefore there may be longer than expected shipping times.
Shipping pricing is determined by the weight of your order.
Australia - Postage Costs
Standard Shipping (3 – 5 business days)
0kg - 3kg = $9.95 AUD
3kg - 5kg = $14.95 AUD
5kg - 10kg = $17.95 AUD
11kg - 23kg = $25.95 AUD
24kg + = $39.95 AUD
Express Shipping (1 – 3 business days)
0kg - 3kg = $14.95
3kg - 5kg = $18.95
5kg - 10kg = $22.95
11kg - 23kg = $29.95
24kg + = $49.95
International - Postage Costs
New Zealand
Standard Shipping
0 – $300 $29.95 AUD (3 – 5 business days)
Express Shipping
$49.95 AUD (2 – 3 business days)
All Other Countries
As of 25th January we are no longer offering International Shipping online however if you would like our products shipped to you outside of Australia & New Zealand please email us at products@sprayaus.com.au in order for us to obtain a specific quote for you. Thank you and apologies for the inconvenience.
Processing and delivery times
When your order has been placed a confirmation email will immediately be sent to your nominated email address. All orders are processed within 24 hours. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please remember that our postman takes weekends off, so if you place your order on the Friday, we’ll ship it to you on the following business day (that’s Monday, unless it’s a long weekend and we’re having vodka mojitos). Purchases made on weekends or Australian public holidays will also be processed the following business day. There can be unexpected delays due to sale period. Please note: confirmation emails can be found hiding in your junk folder, please double check all junk folders or email us at products@sprayaus.com.au.
Payment
Purchasing through Spray Aus is safe and secure. Your order can be paid for using the following safe and secure payment methods – Credit Card, AfterPay and Paypal.
Returns & refunds
Spray Aus will not accept any refunds or exchanges on product purchased due to health regulations. If the product purchased is defective or you feel is not as advertised, please email us at products@sprayaus.com.au prior to returning the products and we will do our best to resolve the situation.
In the event your goods have been damaged in transit, please email us at products@sprayaus.com.au and we will do our best to resolve the issue.
All refunds are issued through the same transaction method used to make the original purchase.