Shipping
AUSTRALIA - POSTAGE COSTS
STANDARD SHIPPING
0 – $150 $9.95 AUD (3 – 5 business days)
$150 + Free Standard Shipping
EXPRESS SHIPPING
0 – $350 $14.95 AUD (1 – 3 business days)
$350 + Free Express Shipping
INTERNATIONAL - POSTAGE COSTS
NEW ZEALAND
STANDARD SHIPPING
0 – $300 $19.95 AUD (3 – 5 business days)
$300 + Free Standard Shipping
EXPRESS SHIPPING
0 – $350 $29.95 AUD (2 – 3 business days)
$350 + Free Express Shipping
ALL OTHER COUNTRIES
STANDARD SHIPPING
0 – $700 $29.95 AUD (4 – 10 business days)
$700 + Free Standard Shipping
EXPRESS SHIPPING
$59.95 AUD (2 – 6 business days)
WE SHIP TO THE FOLLOWING COUNTRIES
(Australia), Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong, Hungary, Italy, Japan, Netherlands, Norway, Portugal, Ireland, Singapore, South Africa, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States of America.
IMPORTANT: Spray Aus cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian regulations we are prohibited by law from marking any orders as a ‘gift’.
For all other international countries please contact us as we can organise shipping at an extra cost.
We may occasionally offer free shipping as part of a special promotion.
PROCESSING AND DELIVERY TIMES
When your order has been placed a confirmation email will immediately be sent to your nominated email address. All orders are processed within 24 hours. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please remember that our postman takes weekends off, so if you place your order on the Friday, we’ll ship it to you on the following business day (that’s Monday, unless it’s a long weekend and we’re having vodka mojitos). Purchases made on weekends or Australian public holidays will also be processed the following business day. There can be unexpected delays due to sale period. Please note: confirmation emails can be found hiding in your junk folder, please double check all junk folders or email us at products@sprayaus.com.au.
PAYMENT
Purchasing through Spray Aus is safe and secure. Your order can be paid for using the following safe and secure payment methods – Credit Card, AfterPay and Paypal.
RETURNS & REFUND
Spray Aus will not accept any refunds or exchanges on product purchased due to health regulations. If the product purchased is defective or you feel is not as advertised, please email us at products@sprayaus.com.au prior to returning the products and we will do our best to resolve the situation.
In the event your goods have been damaged in transit, please email us at products@sprayaus.com.au and we will do our best to resolve the issue.
All refunds are issued through the same transaction method used to make the original purchase.