Rescheduling your appointment is done by you online. All you need to do is log in to your account and click on ‘reschedule’ (not cancel).
As we head into our Spring/Summer season, we want to ensure all of our clients are bronzed at their allocated time slots. Our tanning appointments are booked out every 10 minutes and every week have long waiting lists. Therefore, if you cannot make your appointment, we ask that you take advantage of our 3 hour rescheduling window, so that your deposit is not forfeited. We cannot accept cancellations by phone, email or any other method other than by using the online rescheduling system. To be fair and reasonable to our staff and all of our customers, there will be no exceptions.
Please note: You can reschedule your booking online a minimum of 3 hours prior to your appointment.
STEP 1 Select the studio where your appointment is booked
STEP 2 Click on Log in (this is located under ‘Book and appointment’ and to the right of ‘select services’)
STEP 3 Click on My Appointments (top left corner)
STEP 4 Select the Reschedule option
FYI – As long as you reschedule 3 hours before your appointment, you can ‘reschedule’ as many times as you like. You can move your tan to a future date that suits and if plans change, you can always move it again. By re-scheduling your appointment the deposit you paid remains linked to your booking and keeps things nice and simple.
However if you would prefer, you can ‘cancel’ your appointment and then re-book at a later date. When your appointment is 'cancelled', in line with our 3 hour cancellation policy, your Spray Aus account will be credited for the deposit paid. This credit will be applied as payment towards future appointments in studio. When you wish to rebook at a later date, you will be asked to pay for your deposit again. Don’t worry though, this just means that our system will recognise that you have made 2 x payments of $27.50, meaning you have paid in full ($55) and therefore you will not have to pay anything further in the studio after your tan.
If you require further assistance with this please do email is at firstname.lastname@example.org
If you need to have a look over our cancellation policy please click HERE