RESCHEDULE / CANCEL
ON A COMPUTER **Preferred option
Step 1 Log in to your Account via Mindbody
Step 2 Click on the MY INFO tab
Step 3 Go to My Schedule
Step 4 Select Reschedule or Cancel
Note: if you do not see the Reschedule option, this means you are not within policy.
Step 5 Follow the prompts to find the next available appointment
ON OUR SPRAY AUS APP
Step 1 Open and log into your Account via the Spray Aus App
Step 2 Click on the Menu option in the Top Left Corner
Step 3 Select My Appointments
Step 4 Click into the Appointment details
Step 5 Click Cancel Appointment
Note: The you will be notified of Late Cancel if outside policy.
If within policy, your account is now in credit ready to book another appointment. If outside policy, your session will be forfeited.
Step 6 Follow steps to rebook next available appointment. If account in credit you will not be asked to pay at check out.
All appointments must be rescheduled / canceled with more than 2 hours notice else is considered as a Late Cancel.
Appointments can be booked up to 1 hour in advance.
Not within our cancelation policy? EMAIL us and we’ll do our best to help you out.
See our terms and conditions for more details.
DETAILED STEP-BY-STEP HOW TO GUIDES